https://www.fertifa.com & https://www.fertifabenefits.com/Splash.jsp (‘Website’) is brought to you by Fertifa Limited, a company incorporated and registered in England and Wales under company number 12151532 whose registered office address is at 7 Savoy Court, London, United Kingdom, WC2R 0EX (‘we’ or ‘us’).
We collect, use and are responsible as a controller for certain personal information about you.
We will obtain personal information you provide when you send us feedback, submit data onto our website and service platform, via email or over the phone, complete forms, report a problem with the website or our platform, contact us for any reason and by any medium and when you sign up for our services.
We may also collect, store or process data that is labelled as special category personal data under the UK General Data Protection Regulation (“UK GDPR”). If such data is requested and/or required, you will be given additional information as to why the sensitive personal data is being requested and how it will be used, often this will be required to provide you with our services.
We may retain a record of any contact you make with us.
The personal information we collect about you depends on the particular activities carried out and the reason for the processing. Such information includes, but is not limited to:
In relation to the special category data we collect, such information includes, but is not limited to:
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We may collect personal information about you from a number of different sources including, but not limited to:
Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what we use (process) your personal information for and our reasons for doing so:
We may disclose your information to third parties including, but not limited to:
We only allow our service providers and preferred clinics to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to ISO accreditation and the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
If your employer is covering some or all of the cost of the services we provide to you, these may be subject to income tax in relation to you, as it is a benefit-in-kind. To comply with tax reporting requirements in relation to you, your employer needs to know the value of the treatments that they have paid for. For us to provide you with our services, where your employer contributes to the cost, we must provide this value information to your employer. Whilst we must provide this information to provide you with our services in these instances, we will not provide any information in relation to the treatment being received by you.
When providing your personal information onto clinics for your proposed treatment, we will always ask for your consent to share this information before doing so.
Please be aware that the clinics and/or health professionals we provide your personal information to may be required to provide this information to their regulators and other third parties. You should ensure that you are familiar with their privacy notices.
To deliver our services to you, it is sometimes necessary for us to store and process your personal information outside the European Economic Area (EEA).
These transfers are subject to special rules under European and UK data protection law.
We will only transfer data to the extent that it is relevant and necessary, and to the extent that there are sufficient safeguards in place.
Non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure.
We may use your personal information to send you updates by email about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never share it with other organisations for their own marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
Under the General Data Protection Regulations (GDPR), you have the following rights:
To revise your consent, request access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us at Info@Fertifa.com.
You may need to provide proof of identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.
We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also confirm that your data will be stored on secure servers.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
The cookies that we utilise on our Website are placed to fulfil such functions as analysing how you use the Website to give you a better and more personalised experience, generate statistical data.
The cookies we utilise on our Website include:
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.
This privacy notice was last updated on 5 April 2022.
We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.
Please contact us if you have any questions about this privacy notice or the information we hold about you. Our Data Protection Officer is Richard Craig who will deal with any queries you may have.
If you wish to contact us, please send an email to Info@Fertifa.com with FAO DPO Richard Craig in your subject line or write to Fertifa Limited, 7 Savoy Court, London, WC2R 0EX FAO Richard Craig (DPO).
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.