Cookie and Privacy Policy

What we use your personal information for Our reasons
To provide our services to youFor the performance of our contract with you or to take steps at your request before entering into a contract
To prevent and detect fraud against you or Fertifa LimitedFor our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for us and for you
Conducting checks to identify our customers and verify their identity
Screening for financial and other sanctions or embargoes
Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety regulation or rules issued by our professional regulator
To comply with our legal and regulatory obligations
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodiesTo comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g. policies covering security and internet useFor our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality controlFor our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of sensitive informationFor our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information
To comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measuresFor our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Preventing unauthorised access and modifications to our systems and websitesFor our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you
To comply with our legal and regulatory obligations
Updating customer recordsFor the performance of our contract with you or to take steps at your request before entering into a contract
To comply with our legal and regulatory obligations
For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products
Statutory returnsTo comply with our legal and regulatory obligations
Marketing our services to:
—existing and former employer clients;
—third parties who have previously expressed an interest in our services;
—third parties with whom we have had no previous dealings.
For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers
Credit reference checks via external credit reference agenciesFor our legitimate interests or those of a third party, i.e. to ensure our customers are likely to be able to pay for our products and services
We may monitor and record communications with you (such as telephone conversations, emails and any messages sent via the Website or service platform) for the purpose of quality assurance, training, fraud prevention and compliance.For our legitimate interests or those of a third party, i.e. to ensure our employees are trained to provide you with the best possible service.
To notify you of changes to the Website or to our services or products that may affect youFor our legitimate interests or those of a third party, i.e. to ensure you’re up to date with our services and to promote any change.
External audits and quality checks, e.g. for ISO and the audit of our accountsFor our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards
To comply with our legal and regulatory obligations
Cookie NameCookie Description
_gaDefinition: Used to distinguish users
Source: Google Analytics
Duration: 2 years
_gidDefinition: Used to distinguish users
Source: Google Analytics
Duration: 24 hours
_gatDefinition: Used to throttle request rate
Source: Google Analytics
Duration: 1 minute